I'm sorry that you did not realize that you needed to cancel your membership. On the join page where you signed up, it states clearly that you are purchasing a membership of limited duration, that automatically recurs at the agreed upon price.

Since you were given this information in multiple places, both befoer and after you joined the website, we cannot honor any requests for a credit. Your membership is still active and we invite you to browse the site for the remainder of your membership.

Again, we do apologize, but we hope you understand that we cannot be held liable for individuals who fail to review the billing terms listed clearly at the top of the page where they entered their billing information.

Please go to the following URL:

http://support.macandbumble.com/access/

and enter your username or email and your postal (zip) code. If your username and password have been disabled for password sharing, or someone has hacked into your account, new login information will be set to the email address that you originally signed up with. If there was no security violation, your original login information (username and password) will be sent to the email address you originally signed up with.

When you cancelled your account, you were notified that your access would be immediately terminated if you cancelled. If you agreed to this, you were then asked to confirm this fact. Once you confirmed your cancellation, your access was removed.

If you go to http://support.macandbumble.com/access/, you can have your username and password sent to the email address you registered when you first signed up by entering your email address and postal (zip) code.

Unfortunately, we have no way to switch memberships or issue partial refunds.

Unfortunately, we cannot issue partial refunds.

Unfortunately, you did not cancel in time. We cannot issue a refund if you failed to cancel your membership in time.